Shipping Policy

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Thank you for shopping with Lucky Card Co. Please review the following shipping terms before placing your order.

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Coupon Eligibility — One Per Household

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Unless otherwise stated, promotional offers, coupon codes, and first-time customer discounts are limited to one use per household.

For purposes of promotional eligibility, a household may include customers sharing the same residential address or substantially similar account, contact, payment, or shipping information.

Creating or using multiple customer accounts for the purpose of reusing a single-use, first-time customer, or household-limited promotion is not permitted.

Orders or accounts that appear to be attempting to circumvent promotional limits may have the discount removed, be denied, or be cancelled at Lucky Card Co.’s discretion.

Lucky Card Co. reserves the right to review account and order information when determining promotional eligibility.

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Freight Forwarders & Third-Party Addresses

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Lucky Card Co. permits orders to be shipped to U.S.-based freight forwarders, mail forwarding services, export agents, package consolidation services, reshippers, and similar third-party receiving services.

By choosing to ship an order to one of these services, the customer acknowledges and agrees that Lucky Card Co.’s responsibility for the shipment ends once the shipping carrier confirms delivery to the U.S. forwarding address provided by the customer at checkout.

Carrier-confirmed delivery to the designated freight forwarder or third-party receiving facility constitutes successful delivery of the order by Lucky Card Co.

After confirmed delivery to the forwarding facility, Lucky Card Co. is not responsible for:

• Loss, theft, damage, delay, misdelivery, or mishandling by the forwarding service;

• Loss or damage occurring during subsequent domestic or international transportation;

• Customs delays, duties, taxes, seizures, import restrictions, or denied entry into another country;

• Products that are opened, removed, repackaged, consolidated, altered, or damaged by the forwarding service;

• Errors made by the forwarding provider;

• Whether the forwarding provider ultimately delivers the package to the customer or final destination.

Any transportation of the order beyond the original U.S. delivery address is arranged solely between the customer and the forwarding provider and is undertaken at the customer's own risk.

Orders shipped to freight forwarders or similar third-party receiving services are considered final sale once confirmed delivered to the forwarding facility.

Such orders are not eligible for returns, exchanges, refunds, replacements, or claims based on loss, damage, non-delivery, or other events occurring after confirmed delivery to the forwarding facility.

The customer is responsible for resolving any issue occurring after delivery directly with the forwarding provider.

By placing an order using a freight-forwarding or third-party receiving address, the customer acknowledges and accepts these terms.

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Processing Times

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Orders are generally processed within 1–2 business days after the order is placed and payment has been successfully authorized.

Orders placed before 10:00 AM Eastern Time, Monday through Friday, may qualify for same-day shipment when operationally possible. Same-day shipment is not guaranteed.

Orders are not processed or shipped on weekends or on holidays observed by our shipping carriers or financial institutions.

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Shipping Times

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Standard shipping typically takes approximately 3–5 business days after the order has been transferred to the shipping carrier.

Delivery dates and transit times are estimates and are not guaranteed unless specifically stated otherwise.

Actual delivery time may vary based on shipping method, destination, carrier operations, service interruptions, or other circumstances outside Lucky Card Co.’s control.

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Carrier Delays & Weather

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Shipping carriers may experience delays caused by severe weather, natural disasters, service disruptions, transportation interruptions, or other circumstances beyond our control.

These may include, but are not limited to, snowstorms, hurricanes, tropical storms, flooding, wildfires, and major carrier disruptions.

Lucky Card Co. is not responsible for carrier delays occurring after a shipment has been accepted by the shipping carrier.

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Order Tracking

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Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information is provided by the shipping carrier and may not update immediately after a shipping label is created.

A package may remain in a pre-shipment or label-created status until it is physically scanned by the carrier.

Customers may use the tracking number provided in their shipping confirmation email to monitor shipment progress directly through the applicable carrier.

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Questions About Your Order

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If you have questions or concerns regarding an order, please contact us at:

admin@theluckycardco.com